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Logistics

Operational intelligence for
logistics networks.

Logistics companies across Africa operate with fragmented visibility. Fleet data exists in telematics systems, shipment tracking in spreadsheets, and customer information across platforms. This limits real-time visibility into operations, increases costs, and reduces customer satisfaction.

Book a scoping call

The data problem

Fragmentation across logistics networks.

Logistics operations involve fleets, warehouses, drivers, and customers spread across geographies. Fleet data lives in telematics systems. Shipment tracking happens in spreadsheets. Customer information is scattered across platforms. The result: limited real-time visibility, manual coordination, and operational inefficiencies that increase costs and reduce service quality.

Disconnected fleet data

Fleet data exists in telematics systems with no integration with shipment or customer data.

Manual shipment tracking

Shipment tracking managed via spreadsheets and phone calls. No real-time visibility for customers.

Fragmented location data

Driver, vehicle, and shipment location data scattered across systems. No unified operational view.

The solution

Designed for logistics networks.

Forge's DIL unifies fleet data, shipment information, and customer details into a queryable data lake. REOL provides AI-powered insights into route optimization, fleet utilization, and delivery performance. SEL automates dispatch workflows and customer notifications with real-time tracking.

DIL

Document Intelligence Layer

Ingests and structures fleet data, shipment records, and customer information into unified queryable infrastructure.

Complete visibility across fleet, shipments, and customers in real time.
REOL

Reasoning & Execution Layer

AI-powered analysis of route efficiency, fleet utilization, and delivery performance with explainable insights.

Data-driven decisions on fleet allocation, route planning, and resource optimization.
SEL

System Execution Layer

Automated dispatch workflows, customer notifications, and real-time tracking with operational dashboards.

Reduced coordination burden and faster response to operational issues.

Deployment concept

What a Forge deployment looks like.

A logistics company with 200 vehicles and daily deliveries across regions deploys Forge to unify operations and improve efficiency. Here's how the transformation unfolds across the shipment lifecycle.

Order intake
BeforeOrders received via phone and email. Manual entry into dispatch system.
After ForgeUnified order intake with DIL normalizing data into dispatch queue with customer preferences.
Dispatch planning
BeforeManual route planning based on dispatcher experience. Limited optimization.
After ForgeREOL-powered route optimization considering fleet availability, traffic, and delivery windows.
Fleet assignment
BeforeManual assignment of vehicles and drivers. Communication via phone.
After ForgeSEL automates assignment with automatic driver notification and route details.
Shipment tracking
BeforeCustomer status updates via phone calls. No real-time visibility.
After ForgeReal-time tracking with automatic customer notifications and ETA updates.
Performance analysis
BeforeMonthly performance reviews. Problems discovered weeks after they occur.
After ForgeReal-time performance monitoring with automatic anomaly detection and optimization recommendations.

Real-time operations

Built for logistics velocity.

Logistics is a real-time business. Decisions happen in minutes, not hours. Forge is designed to provide real-time visibility across your operations with automated workflows that respond to events as they happen. From route changes to delivery exceptions, SEL handles the coordination while your team focuses on customers.

Real-time fleet and shipment visibility across all operations
Automated exception handling with predefined escalation paths
Dynamic route optimization based on traffic and conditions
Customer-facing tracking with automatic status updates
Driver mobile app with offline capability for low-connectivity areas
Integration with existing telematics and ERP systems

Get started

Operational intelligence for your logistics network.

Book a scoping call and we'll analyze your current operations to show you exactly how Forge would transform your dispatch and tracking workflows.

Book a scoping call